Legal

Refund Policy

Last updated: October 12, 2026

Short version: ask within 7 days of your first payment and you get all your money back. If you don't pass your exam, we add 2 months for free.

1. 7-day full refund

If you are not happy with HealthcareExams for any reason, ask for a refund within 7 days of your first subscription payment and we refund the full amount. No questions asked, and no need to explain why.

2. Renewals

We email you at least 7 days before every renewal so you have time to cancel. If a renewal goes through and you did not mean it to, ask within 7 days of the renewal date and we will refund that renewal in full, provided you have not used the Service since it renewed.

3. "Didn't pass" extension

If you take the ATI TEAS or HESI A2 while your subscription is active and you do not reach the score you needed, we add 2 months to your account for free so you can prepare for the retake.

  • Email us a copy of your official score report within 30 days of your test date.
  • Your subscription must have been active on your test date.
  • The extension can be used once per exam.

The extension is extra study time, not a cash refund.

4. How to ask

Email support@healthcareexams.com from the address on your account, or reply to your Paddle receipt. You can also contact Paddle directly through paddle.net. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

5. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Your legal rights

This policy is in addition to, and does not limit, any rights you have under consumer protection law where you live.